Email + SMS Operations Associate

At Rula, we're transforming mental healthcare with compassion and innovation. We believe mental health is fundamental to overall well-being, and we're seeking a detail-oriented Email + SMS Operations Associate to help us achieve our mission.

Role Overview

You'll be a critical driver in patient engagement, executing and optimizing email and SMS campaigns with precision and strategic insight. This role demands someone who thrives in fast-paced environments and brings exceptional organizational skills and customer focus.

Key Responsibilities

• Manage and optimize email + SMS campaign execution
• Build intelligent, personalized patient communication automations
• Dive deep into performance analytics
• Ensure lifecycle program compliance and structure
• Collaborate across cross-functional teams to improve patient engagement

Required Qualifications

• 3+ years managing email + SMS campaigns (Iterable experience preferred)
• 3+ years interpreting lifecycle analytics via complex data systems (Looker preferred)
• Experience with lifecycle marketing optimization programs
• Proficiency in handlebar logic and segmentation

Preferred Qualifications

• Startup experience
• HTML and SQL knowledge
• BI tool familiarity
• Understanding of technical and legal email/SMS requirements

Benefits

• 100% remote work
• Competitive compensation
• Comprehensive health benefits
• 401(k) plan
• Generous time-off policies
• Wellness programs and stipends
• Inclusive company culture

Join us in revolutionizing mental healthcare – where every individual's well-being matters.