Customer Success Manager

Keyrock is a leading digital asset market maker established in 2017, now comprising over 180 team members across 42 nationalities. With hubs in London, Brussels, and Singapore, we operate on 80+ exchanges, offering comprehensive services including market making, options trading, HFT, OTC, and DeFi trading. As pioneers in Rust Development for algorithmic trading and supporters of Web3 innovation, we're actively shaping the future of digital assets.

We're seeking a Crypto-Native Customer Success Manager for our APAC operations, based in Hong Kong, to drive customer engagement, retention, and satisfaction.

Key Responsibilities

• Onboard new customers and maintain strong relationships throughout their journey
• Serve as a strategic partner, sharing insights from Keyrock's services, performance data, and industry expertise
• Monitor customer metrics and identify growth opportunities
• Collaborate with Sales, Marketing, Finance, and executives to drive renewals and inform product development

Requirements

• 3+ years experience as a Customer Success Manager or Account Manager in digital asset infrastructure
• Proven track record in managing renewal conversations and delivering Customer Success at scale
• Strong problem-solving and analytical capabilities
• Ability to shape business strategy based on data and industry trends
• Demonstrable professional experience in the crypto industry

Benefits

• Competitive salary package with benefits (varies by employment type)
• Flexible working hours and remote work options
• Entrepreneurial environment focused on excellence

We are committed to building an inclusive workplace where merit drives advancement. All candidates must pass background checks as a prerequisite for joining Keyrock. We seek self-aware professionals who understand their career goals and are passionate about contributing to the digital asset space.