Senior Customer Marketing Manager, Advocacy

EvenUp, a rapidly growing generative AI startup, is revolutionizing the personal injury legal sector by leveling the playing field for victims of motor vehicle accidents, child abuse, and other injury cases. Through innovative AI solutions, we help law firms secure faster settlements and better outcomes for those who need it most.

We're seeking our first Senior Customer Marketing Manager to drive customer advocacy and engagement initiatives. Working with our Director of Strategic Marketing, you'll shape how we showcase our impact and build lasting relationships with our client base.

Key Responsibilities

• Design and manage customer advocacy programs to support go-to-market initiatives
• Cultivate customer relationships for case studies, speaking opportunities, and testimonials
• Lead community-building initiatives to foster engagement
• Conduct quarterly customer satisfaction surveys and leverage insights
• Create compelling content including case studies, blog posts, and presentations
• Collaborate across marketing, sales, and customer success teams

Requirements

• 7+ years of B2B marketing experience with focus on customer marketing
• Proven track record managing successful advocacy/referral programs
• Experience in high-growth, fast-paced environments
• Superior communication and interpersonal skills
• Strong organizational and project management abilities
• Proficiency with marketing automation tools and CRM systems
• Legal industry experience a plus

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• 10 US holidays (Canadian statutory holidays for CA employees)
• Home office stipend
• 401(k) for US employees
• Paid parental leave
• Sabbatical program
• Local colleague meet-up program
• Offices in San Francisco, Los Angeles, and Toronto

Backed by leading VCs including Bessemer Venture Partners and Bain Capital Ventures, EvenUp is committed to fostering a diverse and inclusive workplace. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.